Question 1

Do you ship instruments for repair?

Accepted Answer

Yes—we regularly accept instruments shipped to us for repair. Shipping is available within the United States only.

Question 2

Do you offer pickup and delivery for repairs?

Accepted Answer

In most cases, repairs are handled either through in-person drop-off or by shipping instruments directly to our shop. However, we do occasionally offer a shuttle service for an additional fee to better serve our mountain communities.
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We understand that traveling along the I-70 corridor can be challenging, and as fellow mountain enthusiasts, we’re always happy to help when possible—and we never mind an excuse to get up into the mountains.
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We’ve previously provided service to areas including Vail, Estes Park, Aspen, Grand Junction, Pueblo, and Telluride. This shuttle option is typically reserved for larger or bulk repair requests, such as group pickups, collections, or servicing entire communities.
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Pricing may vary depending on the value of the instruments for insurance purposes. Final repair estimates are provided after instruments have been evaluated at our Denver facility.
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To inquire about shuttle service, please email colfaxguitars@gmail.com with “Shuttle” in the subject line.

Question 3

Do you accept checks?

Accepted Answer

No, we do not accept checks.

Question 4

Do you offer a warranty on instruments for sale?

Accepted Answer

Yes. We provide a 90-day warranty that covers free action adjustments during that period. All instruments are otherwise sold in “as-is” condition. Please note that shipping costs are not included.

Question 5

Are you an authorized warranty center?

Accepted Answer

No, we are not an authorized warranty center for any manufacturer. After more than a decade of performing warranty repairs, we made the decision to discontinue this service in the early 2010s.

Over time, many manufacturers have restructured their warranty programs to require service providers to also operate as retail dealers. This shift has largely favored larger chain stores and made it increasingly difficult for independent, repair-focused businesses to participate. Additionally, warranty repair compensation has become less sustainable for maintaining the level of service we strive to provide.

If your product is still under warranty, we recommend carefully researching your service options, as warranty providers can vary significantly in quality and expertise.

Question 6

Do you keep records of repairs?

Accepted Answer

Yes. We maintain detailed repair records starting in early 2023. These records include the instrument’s make, model, serial number, work completed, customer specifications, string gauge, as well as relevant dates. Feel free to contact us for any records you need.

Question 7

Do you work on amplifiers?

Accepted Answer

No, we do not service amplifiers. For amplifier repair in the Denver area, the following businesses are commonly used by local musicians: Vintage Tone, Music Gear MD, Swantronics, and Filament Amp Works.

Question 8

Do you work on pedals?

Accepted Answer

We do not service pedals, but you can contact Flip Side Music for assistance with that.

Question 9

Do you work on orchestral instruments?

Accepted Answer

We do not service orchestral instruments. We specialize in fretted string instruments, including guitars, basses, mandolins, banjos, and ukuleles. We also work on the fretless versions of the instruments listed above, but we do not service their orchestral counterparts such as violins, cellos, violas, or double bass.

Question 10

Do you have space to display concert posters?

Accepted Answer

Yes we do! We have two windows dedicated to supporting local music, and we’re happy to feature show posters and flyers there.

Question 11

Do you have a communal bulletin board?

Accepted Answer

Yes, we have dedicated space for all things music related such as: lessons, studios, wanted, stolen or lost gear, open mics, etc.

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